Frequently asked questions
Product Usage and Effectiveness
Yes please, our argan oil hair products work for all hair types.
No, our argan oil infused body products maintain your natural complexion, evens your skin tone, and makes your skin healthy.
Yes definitely. However, healthy hair growth takes time and consistency. We will advice you contact support if you need any help to help you get the best possible results. Also ensure you follow the mode of application you receive on purchase.
Our support team will send you the mode of application when you place your order. If you did not receive any such instructions, kindly contact support.
No, our hair set does not come with a hair relaxer at the moment. This may change in the future.
With consistent use, most of our customers start seeing results after about 2 months. However some customers see great results after just a few weeks of use. The most important thing is consistency. Healthy hair growth does take time and that is alright.
No, all our products are SLS and Paraben free.
Frequently asked questions
Purchase and Delivery
Unfortunately we do not accept payment on delivery. Making payment validates your order and initiates order processing for delivery. You can purchase in-person at our office in Kumasi, Santasi-Anyinam.
Your order is processed within 24 hours of payment and sent to the delivery option you selected at checkout. Your order delivery can take anywhere between 1 to 4 working days depending on the delivery option you selected.
We are sorry for the inconvenience. Kindly contact support with evidence of damage to receive a refund or replacement for the damaged items.
Our team will tirelessly track down your order and ensure it is delivered as required with the option to replace it if tracking proves futile. However investigation will be done to ensure the authenticity of your request first.
You can contact customer support with the chat bubble on this website. You can also call or Whatsapp 0209112315.
Contact support immediately to have your delivery details updated within 24 hours of payment. Orders beyond that time frame will unfortunately be impossible to rectify.
You can change or cancel your order before your is processed and handed over to the delivery company. Orders can no longer be changed or cancelled once they are out of our hands. Contact support if you need help changing or cancelling an order.
Yes, you can. Contact support to pre-order items that are sold out.